To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- All items must be in original condition, unworn and unwashed with tags attached.
What items are non-refundable?
Items marked as final sale, free gifts or promotional items.
Are there any charges for returns?
- Original shipping charges are non-refundable.
- You are responsible for the charges of the return shipping.
How will I receive my store credit?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed on an Elsie Hannah E-Gift for store credit only, within 3-5 business days.