Return Policy

• Exchanges accepted within 14 days of purchase.
• All items must be unworn and unwashed with tags attached.
• Only store credit issued for returned items. If return criteria is met, a credit code will be emailed.
• No exchanges on any sale merchandise, special orders, preorders or promotional items. 
• All invoices will be sent via email and must be paid within 24 hours. Unpaid orders will be cancelled. 
• Return shipping charges are the responsibility of the customer.
• Returns may be mailed to:
          Elsie Hannah
          251 Spruce Ave
          Niobrara, NE 68760
• Please include invoice or a note with your name, order number, and list of all items being returned.

All orders placed are final and items cannot be cancelled or removed from the order.

DAMAGED/DEFECTIVE ITEMS

• If you believe you have received damaged/defective merchandise, please notify us within 3 days. If we do not receive notification within this time frame, the return will be rejected for any store credit or refund.
• If you received a damaged/defective item, please email the following to info@elsiehannah.com:
       o Pictures of the damaged/defective item and the tag to show it is still attached.
       o Invoice or a note with your name, order number, and list of damaged/defective items.

SHIPPING & HANDLING

• All merchandise is shipped within the Continental United States at a flat rate of $5.95 per order. Orders over $50 qualify for free shipping.
• Orders are shipped USPS priority and usually arrive within 3-5 business days.
• All orders will receive a tracking number once they have been shipped.
• We are not responsible for lost or stolen packages; therefore, we are not responsible for refunding or replacing merchandise.
• We are not responsible for shipping delays.

Effective 8/20/2017