Return Policy

• Exchanges accepted within 14 days of purchase.
• All items must be unworn and unwashed with tags attached.
• Only store credit issued for returned items. If return criteria is met, a credit code will be emailed.
• No exchanges on any sale merchandise, special orders, preorders or promotional items. 
• All invoices will be sent via email and must be paid within 24 hours. Unpaid orders will be cancelled. 
• Return shipping charges are the responsibility of the customer.
• Returns may be mailed to:
          Elsie Hannah
          251 Spruce Ave
          Niobrara, NE 68760
• Please include invoice or a note with your name, order number, and list of all items being returned.

All orders placed are final and items cannot be cancelled or removed from the order.

DAMAGED/DEFECTIVE ITEMS

• If you believe you have received damaged/defective merchandise, please notify us within 3 days. If we do not receive notification within this time frame, the return will be rejected for any store credit or refund.
• If you received a damaged/defective item, please email the following to info@elsiehannah.com:
       o Pictures of the damaged/defective item and the tag to show it is still attached.
       o Invoice or a note with your name, order number, and list of damaged/defective items.

SHIPPING & HANDLING

• All merchandise is shipped within the Continental United States at a flat rate of $6.95 per order. Orders over $100 qualify for free shipping.
• Orders are shipped USPS priority and usually arrive within 3-5 business days.
• All orders will receive a tracking number once they have been shipped.
• We are not responsible for lost or stolen packages; therefore, we are not responsible for refunding or replacing merchandise.
• Once the package has left our facility we are no longer held responsible for lost or damaged products in the mail. Please contact the carrier directly before reaching out to us.  
• We are not responsible for shipping delays.

Effective 8/20/2017